Contacting Us: Please remember that the phone number provided is a business phone, so it is not always checked after hours. If you do happen to
call after hours, please leave a voicemail for a return call, or call again during regular hours. Please allow 24 hours (possibly longer during peak times of the week) for a return call or reply to FB message, email, or text, as we get many per day. If you need immediate assistance during normal hours, call us. If you do not get an answer then, we are likely on the other line or with a client, so feel free to call back in a few minutes. Thanks so your understanding!
CASH, Debit, Credit, or Paypal only. NO
CHECKS ARE ACCEPTED.
promise to do our best to provide the best tasting and best looking cakes to
every client. Custom orders are created with love by our talented staff just
for you. Please keep in mind that no two pieces of art made by
people are ever exactly alike! Every order is hand-made. Decorative
finishes are done by hand and are subject to the artistic interpretation of our
trained cake decorators. You may provide us with a photograph for inspiration
and duplication; however, we make no claims for exact duplication of the work
done by another cake artist.
Once an item
has been picked up by You or Your Designated Party,
it is considered “Accepted”. Accepted means that you, the client (or your
designated party), has looked at the item and was satisfied with it.
In the event
that we have made a major mistake to the design theme (butterflies instead of
dinosaurs for example), and you alert us at the time of pickup, every
attempt will be made to correct this error in a timely manner, before you
leave. In the event that we are unable to correct our mistake before your
event, you can choose not to accept the cake and will be refunded any money
already paid for the cake. While it makes us very sad to make mistakes, and we
will never knowingly disappoint you, please remember that people, not machines,
are designing your cakes. No refunds will be given for minor color or
**IF YOU PICK UP YOUR CAKE, SAY NOTHING ABOUT ANY TYPE OF ISSUE YOU MAY HAVE, AND CONTACT ME LATER WITH A DESIGN ISSUE, I WILL NOT ISSUE A REFUND. IT IS YOUR RESPONSIBILITY TO SPEAK TO ME ABOUT IT AT PICK UP, SO WE CAN DISCUSS HOW I CAN CORRECT MY MISTAKE.**
If a major
mistake in flavor is found after leaving with the cake (at the time of cutting
it), please notify us immediately. If it
is found that we served you an entirely incorrect flavor, you will be refunded
or credited for the portion of the cake that was an incorrect flavor. *Please note: If you book the order, and fail
to give us a flavor choice, we will make every effort to contact you for this
decision. If we cannot contact you, and
you have not chosen a flavor, vanilla cake will be used by default. No refund will be granted for this
Processing of Refunds:
In the event a refund is deemed appropriate, it will be issued by electronic refund if you paid with a credit/debit card, or via check mailed to you, if you paid with cash. Refunds to your card will be issued within 14 days, and refund checks will be issued within 30 days. *Please note: Once I issue the electronic refund, it may take several days to appear in your account. This is something I cannot control. I issue it, and then Paypal and your bank has to process and credit it, according to their own guidelines.
A NON-REFUNDABLE DEPOSIT is
required for all orders. Due to an excessive amount of no
shows we can no longer accept orders without deposits. Deposit refunds
will not be made for cancellations of any kind, but will be applied to your
order as a credit in the event that a change of date occurs due to an emergency circumstance only. *Wedding Orders are subject
to separate terms of deposits.
& PICK UP TIMES:
Our hours are Tuesday - Thursday 10:00 am to 5:00 pm, Friday 10:00 am to 6:00 pm, and Saturday 9:00 am to 12:00 pm; Closed Sunday and Monday (In some cases, due to a high volume of orders, we will offer you the option of a limited window of pick up times on Sunday or Monday. This is subject to our availability).
We may ask for an approximate pick up
time. This allows us to plan our strict
schedule of the order in which to complete our cake orders each day. If you need to pick up much earlier than you
planned, please contact us right away so we can make sure to have your order
completed in time.
Please make sure to pick your cake up PRIOR to our
closing time. We do understand that
emergencies arise, and are willing to accommodate those times, as much as
possible. However, we cannot guarantee
the availability of staff for an after-hours pick up. Further,this will only be available if we are contacted prior to closing! Please understand that we do NOT keep items stored several days, and do not keep anything overnight on Saturday/Sunday, since we are closed until Tuesday, so we will resell or donate items left after closing unless prior arrangements have been made. After-hours arrangements may result in a minimum $20.00 service fee,
at the sole discretion of owner.
It is YOUR responsibility, not ours, to make this contact and any necessary arrangements.
NO SHOWS AND UNCLAIMED ORDERS!!! In the event you fail to pick up your order, the same rules apply: The will be NO REFUND made for any orders that were not picked up!! Further, we reserve the right to resell the items or donate them to the charity of our choice. In cases in which a deposit was the only payment received, we will likely resell the items. In an effort to give back to our community, ALL orders in which we received at least half of the total cost in advance, will be donated to a charity or shelter.
an effort to be available for emergencies, we make every attempt to
keep the business phone on and someone available to answer it for one hour after
closing, in the event we have an unclaimed order that day (we may not
always be able to provide this courtesy). After that hour, if we have still not heard from you, the phone is set to Do Not Disturb, and the cake/cupcakes are posted for resell or donated, whichever applies.
are the client’s responsibility upon leaving my home, unless it is being
delivered by us.
Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
- Please drive carefully, keep
cake lying flat in car, and keep in a cool climate.
- DO NOT PLACE YOUR CAKE IN THE CAR SEAT! It is NOT level or flat! Doing so will cause
the cake to slide and be damaged.
- Do NOT
leave your cake in the car while running into the store for balloons or other
items, even if it is only 50 degrees outside!
If the sun is out, the interior of your car is likely much warmer than
that, and the cake will melt!
- Do NOT place your cake on the counter near your
stove, and then use the stove to cook food!
Although keeping many types of cakes at room temperature is perfectly
okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to
melt and fall apart!
- Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If
sitting in direct sunlight from a window, a cake will get too warm and melt
If you are not sure of the proper transport
and care of the cake, please ask!
Damaged Cake Repairs:
If you bring
a cake back to us, we may be able to repair it; but you may incur a minimum
$20 repair charge. Depending on the extent of the damage, the original cake may
not be suitable for repairs and may need to be replaced. In such instances,
additional charges may apply. After hours repairs are at the SOLE discretion of
the owner. Please call me and take pictures
to send to me of the damage, so I can ascertain whether or not I will be able
to repair it for you.